Hybrid and remote work has become a part of every other business; more and more employees and professionals use their own wired or wireless headphones for calls, meetings, etc. However, in order to keep optimum audio quality for both employees and customers, investing in a headset dedicated to VoIP makes much more sense. Bluetooth headsets or corded ones, over-the-ear type or in-ear? Let’s check what to consider when buying Business Headsets for VoIP & UC for your team, as well as we will mention some of the top picks from the best business headset supplier and their pros and cons. So making a decision becomes easy for you.
What is a VoIP Headset?
A VoIP headset is a type of headset that is optimised to be used with a VoIP service alongside a softphone or VoIP phone to make and receive voice calls. Business Headsets for VoIP & UC consist of a microphone and either one or two earpieces. It can be connected to a computer or phone for hands-free communications.
What are the Advantages of VoIP Headsets?
Every business wants to provide its customers with the best possible service. The first half of the battle is a business phone system with great features built in, and the other half comes down to the equipment your staff use to provide the customer service.
Many quality VoIP headsets come with additional features to improve call quality, as well as user comfort for prolonged use. These include:
- Audio Quality:
A headset for office phone will offer excellent quality and microphone technology, assuring your voice is transmitted to the other side with crispness and clarity. This, in turn, leads to fewer miscommunications caused by poor audio quality.
- Hands-free use:
Unlike deskphones, VoIP headsets allow users to keep both hands free, allowing them to take notes, search for information, and multitask.
- Improved posture:
Using a wireless headset phone for office can reduce physical strain when compared to traditional desk phone use. It eliminates the need to cradle a phone, which can lead to neck and shoulder pain. Wireless headset models allow agents to get up and walk around, which can be particularly useful during long calls.
- Noise-cancellation:
Many VoIP headsets will have built-in noise-cancelling microphones and earcups, which can filter out background noise, even in busy and crowded environments.
- Additional features:
Additional features in headset for office phone can be busy lights to signal that an agent is on a call, and longer life for wireless headsets, which contribute to a smoother workflow. Minor enhancements like these can reduce disruptions, improving customer satisfaction and productivity amongst employees.
By investing in the best noise cancelling headset for office, you can provide your team with all of the tools they need to deliver excellent customer experiences while improving their own comfort and productivity.
Different Types Of VoIP Headsets
When you are looking to purchase a VoIP headset, it may feel challenging to choose from so many options. Consider different options, because each brand and product offers unique features and strengths. We have compiled different types of headsets for you to choose from, DECT vs Bluetooth Headsets, which include top DECT wireless headset picks and the most sought-after features for businesses and companies of different sizes.
What is a UC headset?
Before we understand Business Headsets for VoIP & UC, we need to know what Unified Communications means. UC (Unified Communications) refers to a phone system that integrates or unifies multiple communication methods within a business to be more efficient.
UC is an all-in-one solution for your voice, video and messaging. Whether you’re using a mobile phone, computer or desk phone, a UC application can adapt to your needs (phone system, voicemail, instant message, chat, fax, conference calls, etc.).
Unified Communications Headset Features
- Connectivity:
UC certified headsets come in various connectivity options. Some connect to a desk phone only operating on DECT 6.0, whereas other solutions operate on Bluetooth and are more mobile, for mobile and computer connections.
- Call Control:
Not all UC applications through the computer allow you to answer/end calls away from your desk on a wireless headset. If the softphone provider and headset manufacture have an integration for this feature, then this feature will be available.
If not, you’ll have to answer/end calls at the computer. If this feature is necessary, ask your phone system provider if this integration is available before making a decision.
If connecting to a desk phone, all wireless headset models will require a Handset Lifter or EHS (Electronic Hook Switch Cable) to go with the headset for remote call answering.
- Talk time:
Depending on the model you choose, battery talk times can vary from 6 hours to unlimited.
- Call quality:
Invest in a professional-quality UC headset for crystal clear sound quality that a cheap consumer-grade headset won’t offer.
- Wearing style:
Depending on which UC headset you choose, you’ll be able to select between a wide variety of wearing styles based on your preferred comfort. Some models are the head covering one ear, others cover both ears, and some are an earpiece design.
- Noise cancellation:
Most UC certified headsets will come standard with a noise-cancelling microphone to help reduce unwanted background noises. If you’re in a loud working environment that’s distracting, investing in a UC headset with dual speakers to enclose your ears fully will help you focus.
- Replaceable battery:
Not all wireless models have a replaceable battery. This is one area that gets overlooked before a decision is made when purchasing a new UC headset. On average, customers replace their batteries every 2 years. That means models without a replaceable battery may need to be replaced about every 2 years, which can add up.
UC vs MS Headset
In the Business Headsets for VoIP & UC explanation, UC and MS headsets are almost identical, with SLIGHT differences. UC stands for Unified Communications and will work on just about any program on your computer with a USB.
Choosing the MS variant is optimised for Microsoft, so programs like Microsoft Teams and Skype for Business will always default to the MS headset first to cause less IT support work. We have discussed the Best Wireless Headsets for you to review and select the model that best suits your business needs.
In addition, if you select an MS variant headset and plug it into a softphone client such as Cisco, you won’t have call control. If you don’t have a Microsoft computer application, always choose the UC variant.
UC headsets make voice and video communication easy.
Having a UC-compatible headset that integrates with your phone system technology will make your experience using a headset seamless. This way, you can focus on what you do best, without worrying about a headset that’s not built for your needs.
What is a USB VoIP Headset?
If you want a USB VoIP headset, you’ve come to the right place. This headset can help you get the most out of your VoIP phone service while still being easy to use on any computer. Here we’ll cover what this type of headset is used for, how they work, and how to choose the best one for your needs.
What is a USB VoIP headset used for
A USB VoIP headset is a USB-powered device with a mini-microphone and earpiece. They look similar to wireless headsets for mobile phones and landlines, but they’re designed specifically for VoIP. These devices are easy to use and do not require complicated hardware. They plug into a USB port, which enables communication with the base device. Some models may also charge your headset while connected.
USB VoIP headsets are becoming increasingly common in the VoIP industry. Most newer VoIP phones come with USB ports, and manufacturers provide more USB headsets with firmware updates and better competition. Here are a few things you should consider to choose the best USB headset. First, make sure the device you’re purchasing has a USB port. If you are looking for a Mono vs Dual Headsets, well, we have explained everything you need to know before making a purchase.
Another critical feature is noise cancelling, which is excellent for keeping your conversation clear. Some headsets can even be set to answer calls automatically. These headsets are incredibly convenient and are an excellent investment for many businesses. They can also help prevent muscle aches and discomfort, as they prevent you from having to pick up the phone while talking.
Softphone Compatible Headsets
What you need to know about softphone compatible headsets is:
- You’ll need a VoIP headset that can connect to whatever device(s) you’ll use to access your softphone.
- Wireless VoIP headsets are great if you’re trying to avoid adapters. They also allow for mobility, which is one of the exciting things about using a softphone in the first place.
- Bluetooth-enabled wireless headsets will allow for the quickest transition between devices. It can connect to multiple devices at once, so if you’ve got your softphone app on a cell phone, tablet, and computer, this one’s for you.
- Wired VoIP headsets are an option for softphones, but if you’re switching between devices, they’re not as convenient as wireless.
- The best softphone headset for you depends on the devices you use and the softphone plan you have.
Best Yealink Call Center Headsets
Suppose you are looking for the best Yealink call center headsets, which include the WH2/Wh66 DECT wireless headset series for better adaptability, and the UH34/UH37 wired USB headset series for dependable, all-day comfort. These headsets feature noise-cancelling microphones, lightweight designs, and high-quality audio, making them suitable for busy, professional environments.
Top USB headset wired options:
Top wired USB headset options include:
- Yealink YHS34/YHS36:
Professional analogue headsets with the QD (quick disconnect) to RJ9, optimised for direct connection to the desk phone.
- Yealink UH34/UH3/UH38:
It’s a professional USB wired headset designed for comfort, durability, and easy plug-and-play setup, with in-line call management.
Key Features for Call Centers
- Noise cancellation: These headsets ensure clear communication by reducing background noise.
- Compatibility: Stress-free integration with Microsoft Teams, Skype for Business, and Yealink desk phones.
- Buys Lights: its lights are installed in headsets, which show whether you are busy on call or not. It reduces interruptions during calls.
- Lightweight Designs: Soft memory foam is installed in the headset for ach-free all-day wearability.
Reach out to us if you are interested in buying top Yealink headsets for your company, call center or best Business Headsets for VoIP & UC.
FAQ’s for Business Headsets for VoIP & UC
1. What is a UC or VoIP headset?
UC or VoIP headsets are designed explicitly for softphones and IP phones. It offers easy plug-and-play ability, superior wide-band audio for engaging conversations and unified call controls (answer/end call or mute).
2. Are all wired headsets compatible with my phone?
No, because business-class headsets often require a specific, direct-connect cable depending on the brand and model of your desk phone.
3. What does “UC optimised” or “UC certified headsets” mean?
This means the headset is tested and verified to work correctly with specific platforms (like MS Teams and Zoom), guaranteeing features like presence indicators and call control buttons work smoothly.
4. What is “wideband” audio?
A standard that provides a higher, more clear frequency range for voices, reducing exhaustion and improving understanding between callers.
Yealink BH70 Dual with Stand – 1208701